How are production or shipping defects resolved?
Özel ölçü mobilya tasarımı, ölçü alma, sipariş, ödeme, üretim ve teslimat süreçleri hakkında en çok merak edilen soruları sizin için yanıtladık. Kafamdaki Mobilya ile mobilyanızı tasarlamadan önce ihtiyaç duyabileceğiniz tüm bilgilere buradan ulaşabilirsiniz.
- How can I place an order?
- What does made-to-order mean?
- How does the Kafamdaki Mobilya purchasing process work?
- What is included in the price of a custom-made furniture order?
- If I need to change measurements after ordering, how does the process work?
- Is it possible to request a custom design outside the configurator?
- What should I do if I can’t do something in the configurator?
- Do you offer corporate and professional services?
- Who performs the installation?
- Can I choose the delivery day?
- What is the delivery time?
- Do you offer fast delivery?
- Can I change the delivery address after ordering?
- Which cities do you deliver to and provide installation in?
- Are delivery and installation included in the price?
- Is assembly / installation included?
- Do we need to prepare anything before installation?
- What happens if there is a measurement mismatch during installation?
- Who is responsible for any damage during installation?
- Is there an assembly guide?
- How can I track my order?
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How are production or shipping defects resolved?
How are production or shipping defects resolved?
If you report defects with photos/videos during or shortly after delivery/installation, we can review the case. Depending on the situation, we may arrange part replacement, repair, re-production, or when applicable, a refund/partial discount. - How can I submit requests or complaints?
How are production or shipping defects resolved?
If you report defects with photos/videos during or shortly after delivery/installation, we can review the case. Depending on the situation, we may arrange part replacement, repair, re-production, or when applicable, a refund/partial discount.